Fulfilment Policy
Last updated: [1.05.2025]

At FOMO Berlin, we are dedicated to delivering curated events, digital content, and community-driven experiences. This Fulfilment Policy outlines how we handle service delivery, cancellations, and refunds in line with our values and our payment provider’s requirements, including Stripe.

1. Description of Goods and Services

FOMO Berlin provides access to:

  • Live and digital events for founders, investors, and operators

  • Community memberships with exclusive benefits

  • Curated content such as newsletters, resources, and networking opportunities

All products and services are clearly described on their respective pages. All prices are listed in Euros (EUR) and include applicable taxes unless otherwise noted.

2. Service Delivery

Upon successful payment, you will receive a confirmation email detailing your purchase.

For events:

  • Full details including location, time, and agenda will be sent at least 48 hours before the event.

For digital memberships and subscriptions:

  • Access is granted immediately upon confirmation or on the scheduled start date.

If you do not receive confirmation within 24 hours, please contact us at [email protected].

3. Refund and Cancellation Policy

Events:

  • Customer-Initiated Cancellations: Tickets are non-refundable, except in exceptional cases such as medical emergencies. Please notify us via [email protected] at least 72 hours prior to the event.

  • Organizer-Initiated Cancellations: If we cancel or significantly change the event (e.g., date or format), you will receive a full refund or credit toward a future event.

Memberships / Subscriptions:

  • Billing: Recurring memberships are automatically charged based on the selected plan.

  • Cancellation: You may cancel at any time through your account dashboard or by contacting us.

  • Refunds: We do not issue refunds for partial billing periods. Access remains available until the end of the current billing cycle.

4. Transaction Currency

All transactions on www.fomoberlin.com are processed in Euros (EUR). The total cost, including any applicable taxes or fees, is clearly displayed at checkout before you complete your payment.

All payments are securely processed by Stripe. By completing a purchase on our site, you agree to the terms outlined in the Stripe Shop Terms, which cover payment security, buyer rights, and dispute resolution.

6. Contact Information

If you have any questions or need assistance, please contact us:

FOMO Berlin
📧 Email: [email protected]
🌐 Website: www.fomoberlin.com
📍 Based in Berlin, Germany

For more information on how we operate and protect your data, please refer to:

  • Privacy Policy – how we collect, use, and protect your personal information

  • Terms & Conditions – general terms of use for our services and website